Our Services 

At Forest Lake Local Doctors, we provide a range of general practice and allied health services to support the health and wellbeing of our patients at every stage of life. Our services include:

  • General Medical Consultations

  • Women’s, Men’s & Children’s Health

  • Chronic Disease Management & Care Planning

  • Health Assessments

  • Childhood & Adult Immunisations

  • Preventative Health & Health Screening

  • Wound Care & Suture Removal

  • Iron Infusions

  • IV Rehydration

  • Spirometry Testing

  • Holter Monitoring

  • Implanon Replacement

  • Mirena (Removal only)

  • Skin Checks & Minor Skin Procedures

  • Mental Health Care

  • WorkCover Consultations

Some services and procedures require a longer appointment or an appointment with both the nurse and doctor. Please speak with our reception team when booking so we can arrange the appropriate appointment for you.

Please note: Some services may incur a private fee. Our reception team can provide information about applicable fees when you book.

 

Appointment Types & Duration

  • Standard Appointment – 15 minutes
    Suitable for one main health concern.

    Long Appointment – 30 minutes
    If you have multiple health concerns, a complex issue, or feel you may need more time with your doctor, please contact our reception team to arrange a longer appointment.

  • One Patient Per Appointment
    Appointments are for one patient only. If another family member also needs to see the doctor, please book a separate appointment for them. This helps ensure each patient receives the appropriate time and care they need.
  • Telehealth Appointments
    Telehealth appointments may be available where appropriate. Please contact our reception team if you are unsure whether a telehealth appointment is suitable for you.

Telephone & Electronic Communication

Patients may contact Forest Lake Local Doctors during normal clinic hours on 07 2111 9111.
Our doctors may not always be available to take telephone calls while consulting. Reception staff can take an appropriate message and arrange for it to be forwarded to the relevant team member.
Clinical concerns requiring assessment may require an appointment rather than being managed by telephone or electronic communication.
Emails should not be used for urgent medical matters and are not a substitute for a medical consultation.

Please see link to our Electronic Communication with Patients document.

Reminder & Recall System

Forest Lake Local Doctors is committed to preventative healthcare and appropriate patient follow-up.
Patients may be contacted by SMS, telephone or other appropriate communication methods regarding recalls, reminders, follow-up care and preventative health services.
Patients are encouraged to keep their contact details up to date and to follow the instructions provided if they receive a recall or reminder from the practice.

Test Results

Patients may be contacted where their doctor determines that pathology, imaging or other investigation results require follow-up.
Patients may be asked to arrange an appointment with their doctor to discuss results where clinically appropriate.
Reception staff are unable to provide clinical interpretation of test results.

Prescriptions, Referrals & Forms

Requests for repeat prescriptions, referrals, medical certificates, forms or other clinical documentation will require an appointment with the treating doctor.
Patients can contact the practice or book an appointment on HotDoc. Please note, fees may apply to some services or documentation.

Interpreter Services

If you require an interpreter, we can arrange a telephone interpreter through TIS National (Translating and Interpreting Service) to assist during your appointment. Please let our reception team know when booking your appointment so that we can make the necessary arrangements.

You can also contact TIS National directly on 131 450.

We are committed to helping all patients communicate clearly and feel supported when accessing care at our practice.

Accessibility & Individual Needs

Patients with mobility, communication, cultural or other individual needs that may affect their visit are encouraged to advise reception when booking so that we can assist where possible.

Privacy

Forest Lake Local Doctors is committed to protecting the privacy and confidentiality of patients’ personal and health information. Please see link to our Privacy Policy

Patient Feedback & Complaints

We value patient feedback and use it to help improve the quality of care and services provided by our practice.
Patients with a suggestion, concern or complaint are encouraged to speak with a member of our team or contact the Practice Manager.

Forest Lake Local Doctors

2 Rawle Street, Camira QLD 4300
Phone: 07 2111 9111
Fax: 07 2111 9100
Email: manager@forestlakelocaldoctors.com.au

All feedback and complaints are taken seriously and will be handled respectfully and confidentially.

After-Hours Medical Care

When Forest Lake Local Doctors is closed, patients requiring non-emergency medical care may contact Hello Home Doctor Service.

Hello Home Doctor Service
Phone: 134 100

Hello Home Doctor Service provides after-hours GP home visits and telehealth consultations, subject to service coverage and availability.

For medical emergencies or life-threatening conditions, please call 000 or attend your nearest Emergency Department.

Closest hospital to our clinic:

Mater Hospital Springfield
30 Health Care Drive
Springfield Central QLD 4300
Phone: (07) 3098 8111