🌿Fees & Billing 

We are a 100% bulk-billing practice for all patients with a valid Medicare card for eligible Medicare services.

There is no out-of-pocket consultation fee for eligible Medicare card holders for Medicare-rebatable consultations.

Please note that some services are privately billed and are not covered by our bulk-billing policy.

Bulk Billing & Assignment of Benefit (AoB)

For bulk-billed consultations, Medicare requires the patient to provide consent to assign their Medicare benefit directly to the treating doctor.

Patients are now required to sign an Assignment of Benefit (AoB) form after each bulk-billed consultation.

For consultations attended in person, our reception team will provide the form for you to sign following your consultation.

For telehealth consultations, an electronic Assignment of Benefit form will be sent to you via HotDoc. Please complete the form online following your telehealth consultation.

Your signature confirms your consent for the Medicare benefit for that consultation to be paid directly to your treating doctor.

If you choose not to provide consent or sign the Assignment of Benefit form, we are unable to process the consultation as a bulk-billed service and a private consultation fee may apply.

We appreciate your cooperation with this Medicare requirement.

Private Patient Consultation Fees

The following consultation fees apply to patients without a valid Medicare card, patients who are not eligible for Medicare benefits, or where a consultation cannot be bulk billed.

ConsultationPrivate Fee
Standard Consultation – less than 15 minutes$85
Long Consultation – 15–30 minutes$130
Prolonged Consultation – over 30 minutes$165
Standard Telehealth Consultation$85

After-Hours Private Patient Fees

7:00 am – 8:00 am

ConsultationPrivate Fee
Standard Consultation – less than 15 minutes$97
Long Consultation – 15–30 minutes$138
Prolonged Consultation – over 30 minutes$169.20
Standard Telehealth Consultation$85

Privately Billed Services

The following services attract a private fee regardless of Medicare status:

ServicePrivate Fee
Iron Infusion$250
IV Rehydration$250

WorkCover Fees

ConsultationFee
Initial Consultation – less than 15 minutes$112
Initial Consultation – 15–30 minutes$206

Skin Procedures

Some skin procedures may incur a private fee.

Please speak with your doctor regarding any applicable fees for skin procedures.

Fees are subject to change. Please contact our reception team if you have any questions regarding fees or bulk billing requirements prior to your appointment.

Late Arrivals, No-Show and Late Cancellation Policy

 

We understand that unexpected circumstances can arise and may affect your ability to attend an appointment. If you need to cancel or reschedule, we kindly ask that you provide at least 4 business hours’ notice so that we can offer the appointment to another patient.

If you are running late, please contact the clinic as soon as possible. Patients who arrive more than 15 minutes late will be considered a no-show and may need to reschedule their appointment. This helps us minimise delays and provide timely care to all patients.

A $50 fee will apply to appointments that are cancelled with less than 4 business hours’ notice, missed without notice (no-shows), or where a patient arrives more than 15 minutes late and is unable to be seen. We appreciate your understanding and cooperation in helping us provide quality care to all patients.



 

How to Cancel and Avoid the $50 Fee

 

IMPORTANT:

To cancel your appointment, please call 07 2111-9111 (during office hours)

Cancellation requests sent by text message, email, or social media will NOT be accepted.

 
 

Important Note

We respectfully ask that you do not send explanations or requests for exceptions. We are unable to waive the fee under any circumstances. Thank you for your understanding and cooperation. Your support helps us ensure availability for all patients in need of timely care.

 


Emergencies

If you are experiencing a medical emergency, please call Triple Zero (000) immediately or go to your nearest hospital.

Closest hospital to our clinic:

QEII Jubilee Hospital

 Troughton Rd & Kessels Rd
Coopers Plains QLD 4108
Phone: (07) 3182 6111


Translator Services

If you have difficulty with English, a telephone interpreter service can be arranged to help during your appointment.

 

You can also contact the Translating and Interpreting Service (TIS National) directly on 131 450.
We’re here to help make your visit as comfortable and clear as possible.
 
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